Our experiences, reflections and insights.
How might we drive adoption of modern sign-in credentials and make identity verification more accessible for a diverse Veteran population? Continuing our work with VA OCTO under the CEDAR IDIQ, in 2023, MO was tapped to help tackle the...
How might we leverage service blueprints to increase team transparency and address gaps in the Veteran Experience? In July 2023, MO and Digital Foundry joined forces with VA Veteran Experience Services (VES) to launch the CX Catalog...
MO is leading the way in providing the highest level of digital identity assurance within federal agencies.* In July 2023, MO led a workshop with NIST (National Institute of Standards and Technology), on behalf of Veteran Affairs, to...
Since the launch of the Boston Computer Exchange in 1982, the world has been headed towards an age of online shopping and self service. Now, 40 years later, through Amazon, Instacart, Doordash, even at McDonald’s Kiosks; the ability to...
Cell phone number Your first pet’s name A fingerprint An utility bill What do all these things have in common? They are the means by which we assert our identity. Whether it is to...
Coming back to the Latin root of the word idem meaning the same; at its base, identity is knowing a person is the same person over time (i.e., continuity) and distinct from someone else (i.e., contrast). But what do we need to know about...
A map shows possible routes to get from point A to point B. Maps can be on paper, on a screen, or in the sky (for celestial navigators). What maps lack is information on what a journey will be like for the map user. For the public and...
Lean eliminates waste. Agile ensures value is built incrementally. Human-Centered Design serves people by engaging them in solution development. As government agencies continuously refine delivery of services, in-person and digital, these...
The Executive Office of the President Office of Management and Budget recently released a memorandum to increase the share of contract dollars awarded to small disadvantaged businesses (SDBs). Supporting Executive Order (E.O.) 14091...